1. Returns & Refunds
At TradeFurnish, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent returns and refunds process:
1.1 Eligibility for Returns
Products are eligible for return within 7 days of delivery.
Products must be unused, undamaged, and returned in their original packaging with tags, labels, barcode, invoice and all included accessories.
Certain products such as custom-made, personalized, and final sale items cannot be returned unless defective or damaged.
Sale items are only eligible for exchange, not refund, except for manufacturing defects or damage in transit.
1.2 How to Initiate a Return
Contact our customer support at [add your support email/phone] within 7 days of receiving your order.
Provide your order number, reason for return, and images of the product (in case of damage or defect).
We will provide instructions for shipping the product back, including the return address.
Please package the product securely to avoid damage during transit.
1.3 Return Verification & Processing
Once your return is received, our team will inspect the item to ensure it meets the eligibility criteria.
Approved returns will be processed within 7 business days of product receipt.
If your return is rejected, we will notify you with the reason.
1.4 Refund Methods
Refunds will be processed to your original payment method. For COD (Cash on Delivery) orders, you will be asked to provide bank account details for refund.
Refunds for paid orders may take 5-10 business days to reflect in your account, depending on your bank/payment provider.
Shipping charges (where applicable), handling fees, and discounts/promos may be deducted from the refund amount unless the product was defective/damaged.
1.5 Return Shipping Costs
If the return is due to product defect, damage, or incorrect item shipped, TradeFurnish will cover return shipping costs.
If the return is for any other reason (change of mind, etc.), the customer is responsible for return shipping charges.
2. Cancellations
2.1 Order Cancellation by Customer
Orders can be cancelled within 24 hours of placing the order or before your order has been shipped.
To cancel, contact our customer support immediately with your order number.
If your order has already been shipped or processed, you may need to follow the returns process after delivery.
2.2 Order Cancellation by TradeFurnish
TradeFurnish reserves the right to cancel or refuse any order due to product unavailability, payment issues, or suspicion of fraudulent activity.
If your order is cancelled by us, you will receive a full refund to your original payment method.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery with photos and details.
Upon verification, we will arrange for a replacement, exchange or full refund at no additional cost.
4. Exchange Policy
Select products may be eligible for exchange instead of refund. Please specify your preference when contacting support.
Exchanges are processed once your returned product passes verification and the replacement is approved.
5. Exceptions
Custom orders, personalized items, and final sale/clearance products cannot be returned or cancelled unless the item is received defective or damaged.
Used, washed, or items not in original packaging are not eligible for refund or exchange.
6. Contact Us
For any Return, Refund, or Cancellation requests, please contact:
Customer Support:
Email: [add your support email]
Phone: [add your support phone number]
Support Hours: [add your hours]
We are committed to resolving your concerns promptly and professionally.
7. Policy Updates
TradeFurnish may update this policy at any time. Any changes will be posted on this page and notified if required.
Your satisfaction and trust are our highest priority. Thank you for shopping with TradeFurnish!