Privacy Policy

Introduction

Welcome to TradeFurnish (hereinafter referred to as “we,” “us,” “our,” or “Company”). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tradefurnish.com (hereinafter referred to as the “Site”) and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

Company Details:

  • Business Name: TECHCOAL TECH PRIVATE LIMITED

  • Website: https://tradefurnish.com

  • Address: Unit No. 114, PLOT NO. H-6, Aggarwal Tower, Netaji Subhash Place Road, Netaji Subhash Place, North West Delhi, New Delhi, 110034, India

2. Information We Collect

We collect information in various ways, including when you provide it directly to us and through automated means when you interact with our Site.

2.1 Information You Provide Directly

Account Registration:

  • Name

  • Email address

  • Phone number

  • Password

  • Delivery address

  • Billing address

  • Payment information (processed securely through third-party payment gateways)

  • Date of birth (optional)

  • Gender (optional)

Purchase Information:

  • Product preferences

  • Order history

  • Payment details (credit/debit card information is NOT stored on our servers)

  • Shipping and billing addresses

  • Purchase frequency and amounts

Communication Information:

  • Messages sent through contact forms

  • Customer service inquiries

  • Feedback and reviews

  • Newsletter subscriptions

  • Survey responses

Profile Information:

  • Profile pictures or avatars

  • Saved preferences

  • Wishlist items

  • Product reviews and ratings

2.2 Information Collected Automatically

Technical Information:

  • IP address

  • Browser type and version

  • Operating system

  • Referring URL

  • Pages visited and time spent

  • Cookies and similar tracking technologies

  • Device identifiers

  • Mobile device information

Usage Information:

  • Search queries

  • Products viewed

  • Items added to cart

  • Click-through behavior

  • Download activity

  • Transaction history

Location Information:

  • General location data (city/state level)

  • GPS data (only if you enable location services)

  • IP-based location

2.3 Information from Third Parties

  • Payment processors (for transaction verification)

  • Shipping partners (for delivery tracking)

  • Social media platforms (if you link your account)

  • Marketing partners

  • Analytics providers

3. How We Use Your Information

We use the information we collect for various business purposes:

3.1 Service Delivery

  • Processing and fulfilling your orders

  • Managing your account and user profile

  • Sending order confirmations and delivery updates

  • Providing customer support and assistance

  • Responding to inquiries and complaints

  • Processing returns and refunds

3.2 Communication

  • Sending transactional emails (order status, shipping updates)

  • Sending promotional emails and newsletters (with your consent)

  • Notifying you about policy changes or updates

  • Responding to your customer service requests

  • Conducting surveys and requesting feedback

3.3 Marketing and Analytics

  • Personalizing your shopping experience

  • Creating targeted marketing campaigns

  • Analyzing website traffic and user behavior

  • Improving our products and services

  • Testing new features

  • Conducting market research

  • Tracking conversion rates and ROI

3.4 Safety and Security

  • Preventing fraud and unauthorized transactions

  • Detecting and addressing security vulnerabilities

  • Enforcing our Terms of Service and other agreements

  • Protecting against malicious activities

  • Complying with legal obligations

3.5 Legal and Compliance

  • Complying with applicable laws and regulations

  • Responding to legal requests from authorities

  • Maintaining business records

  • Resolving disputes

  • Protecting our legal rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We share information with third-party service providers who assist us in operating our website and conducting our business, including:

  • Payment processors and gateways

  • Shipping and logistics partners

  • Email service providers

  • Web hosting providers

  • Analytics services

  • Customer relationship management (CRM) platforms

  • Marketing and advertising partners

These service providers are contractually obligated to use your information only for the purposes necessary to provide services to us.

4.2 Business Transfers

If TradeFurnish is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

  • Comply with applicable laws, regulations, or legal processes

  • Respond to lawful requests from government authorities

  • Protect our rights, privacy, safety, or property

  • Protect against fraud or security threats

  • Enforce our Terms of Service

4.4 Affiliate Companies

We may share information with our parent company, subsidiaries, or affiliated entities for business purposes, subject to this Privacy Policy.

4.5 Your Consent

We may share your information with third parties with your explicit consent for specific purposes.

5. Cookies and Tracking Technologies

5.1 Cookies

Our Site uses cookies (small files stored on your device) to enhance your browsing experience. Cookies help us:

  • Remember your login information

  • Track your preferences

  • Understand user behavior

  • Deliver personalized content

  • Analyze website traffic

  • Facilitate e-commerce transactions

Types of Cookies We Use:

  • Session Cookies: Temporary cookies that expire when you close your browser

  • Persistent Cookies: Remain on your device for a specified period

  • First-party Cookies: Set by TradeFurnish

  • Third-party Cookies: Set by our partners (Google Analytics, payment processors, etc.)

5.2 Cookie Management

You can control cookies through your browser settings:

  • Accept all cookies

  • Block all cookies

  • Accept only essential cookies

  • Delete existing cookies

Note: Disabling cookies may limit your ability to use certain features of our Site.

5.3 Other Tracking Technologies

We may use:

  • Web beacons and pixels

  • JavaScript

  • Local storage

  • Analytics tools

  • Advertising technologies

6. Your Privacy Rights and Choices

6.1 Access and Correction

You have the right to access, review, and update your personal information. To do so:

  1. Log into your account

  2. Navigate to “Account Settings” or “Profile”

  3. Edit your information

  4. Click “Save Changes”

Alternatively, contact us at [email address] to request your information.

6.2 Data Deletion

You may request deletion of your personal information by:

  1. Contacting our support team

  2. Providing identification verification

  3. Submitting a formal deletion request

Note: We may retain certain information for legal, compliance, or business purposes even after deletion requests.

6.3 Opt-Out of Marketing Communications

To unsubscribe from marketing emails:

  • Click the “Unsubscribe” link in any marketing email

  • Log into your account and adjust notification preferences

  • Contact our support team

Note: We will continue sending transactional emails (order confirmations, shipping updates) even if you opt out of marketing communications.

6.4 Do Not Track

Some browsers include a “Do Not Track” feature. Our Site does not currently respond to Do Not Track signals, but you can control tracking through browser settings and privacy tools.

6.5 California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information is collected, used, and shared

  • Delete personal information (with certain exceptions)

  • Opt-out of the sale or sharing of personal information

  • Non-discrimination for exercising your rights

To exercise these rights, contact us with your request and verification of identity.

6.6 GDPR Rights (EU/EEA Residents)

If you are in the European Union or European Economic Area, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Erase your data

  • Restrict processing

  • Data portability

  • Object to processing

  • Lodge a complaint with supervisory authorities

7. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7.1 Security Measures

  • SSL (Secure Sockets Layer) encryption for data in transit

  • Encrypted storage for sensitive information

  • Firewalls and intrusion detection systems

  • Regular security audits and penetration testing

  • Access controls and authentication protocols

  • Secure password policies

  • Regular employee training on data protection

  • Incident response procedures

7.2 Payment Security

  • We use PCI-DSS compliant payment gateways

  • Credit card information is NOT stored on our servers

  • Payment processing is handled by secure third-party providers

  • Two-factor authentication available for account access

7.3 Limitations

While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Retention of Information

We retain your personal information for as long as necessary to:

  • Provide our services

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Retention Periods:

  • Account Information: Retained during active account + 2 years after closure

  • Transaction Records: Retained for 7 years (for tax/legal compliance)

  • Marketing Communications: Retained until you unsubscribe

  • Log Data: Retained for 12 months

  • Cookies: As specified in cookie settings

9. Third-Party Links and Services

Our Site may contain links to third-party websites and services that are not operated by TradeFurnish. This Privacy Policy does not apply to external sites, and we are not responsible for their privacy practices.

Third-Party Services We Use:

  • Google Analytics

  • Payment gateways (Razorpay, PayTM, etc.)

  • Email service providers

  • Social media platforms

  • Shipping and logistics partners

  • Content delivery networks

Please review the privacy policies of third-party services before providing your information.

10. Children’s Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 18, please contact us immediately.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than India, including countries that may not have the same data protection laws as India. By using our Site and providing your information, you consent to such transfers.

12. California Consumer Privacy Act (CCPA) Compliance

Disclosure Summary for California Residents:

We collect and use personal information for business purposes, including:

  • Providing services and improving customer experience

  • Marketing and advertising

  • Analytics and business intelligence

  • Legal compliance

Your CCPA Rights:

  • Right to Know: Request categories and specific pieces of information we collect

  • Right to Delete: Request deletion of personal information collected

  • Right to Opt-Out: Opt-out of the “sale” or “sharing” of personal information

  • Right to Correct: Request correction of inaccurate information

  • Right to Limit: Limit use of sensitive personal information

To exercise your rights, contact us at [email address] with verification of identity.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our Site

  • Updating the “Last Updated” date

  • Sending you an email notification (if contact information is available)

Your continued use of our Site following posted updates constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

TradeFurnish – Data Protection Officer

Email: [Add your email address]

Phone: [Add your phone number]

Mailing Address:
TECHCOAL TECH PRIVATE LIMITED
Unit No. 114, PLOT NO. H-6
Aggarwal Tower, Netaji Subhash Place Road
Netaji Subhash Place
North West Delhi, New Delhi, 110034
India

Customer Support Hours: [Add your support hours]

Response Time: We will respond to your request within 30 days.

15. Your Consent

By accessing and using TradeFurnish, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

16. Additional Information

16.1 Cookies, Pixels, and Tracking

We use Google Analytics to understand how you use our Site. Google Analytics uses cookies and similar technologies to track and analyze your activity. For more information about Google Analytics, visit: https://www.google.com/analytics/terms/

16.2 Advertising

We may use your information to display personalized advertisements on our Site and third-party platforms. You can opt-out of personalized advertising through:

16.3 Social Media Integration

If you link your social media account to TradeFurnish, we may collect information from your social media profile in accordance with the platform’s terms and your privacy settings.

16.4 Email Communications

We use email service providers to send transactional and marketing emails. These providers may use tracking technologies to monitor email opens and clicks. You can control this through email client settings.

17. Disclaimer

This Privacy Policy does not create any contractual or legal obligations or rights between you and TradeFurnish beyond what is expressly stated herein. Nothing in this policy should be construed as an obligation to provide services or continue service to any particular customer.

18. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, specifically the Personal Data Protection Bill, 2023 (if enacted) and other applicable privacy laws. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in Delhi, India.

End of Privacy Policy

Notes for Implementation

  1. Replace Placeholders: Add your actual:

    • Email address for privacy inquiries

    • Phone number

    • Customer support hours

    • Additional payment methods you accept

  2. GDPR/CCPA Compliance: If you serve EU/EEA or California residents, ensure compliance with relevant sections

  3. Update Regularly: Review and update annually or when you change data practices

  4. Legal Review: Consider having a legal professional review this policy for your specific jurisdiction

  5. Display Policy: Display this policy prominently (footer link, separate page)

  6. Cookie Banner: Implement a cookie consent banner if you collect cookies